Centegy Strengthens On-Ground Support for ABF Sugar in Malawi

Successful digital transformation goes beyond system implementation. It requires continuous engagement, practical training, and a strong understanding of on-ground operations.

As part of our ongoing commitment to ABF Sugar (Illovo), Centegy's team visited Blantyre and Lilongwe, Malawi, to provide hands-on support, strengthen system adoption, and enhance operational efficiency across the distribution network.

Working closely with Illovo's team, the visit focused on distributor engagement, market assessments, issue resolution, and refresher training covering DMS, SFA, and reporting functionalities.

Key Highlights of the Visit

• Distributor Engagement: Visited key distributors across multiple districts, addressing operational challenges and resolving several system-related queries on the spot.
• Market Insights: Conducted visits to five markets, including one of Malawi's largest by sales volume, to better understand distribution activities and identify improvement opportunities.
• Training & Knowledge Transfer: Delivered hands-on training to Head Office users on system reporting, alongside refresher sessions for distributor personnel and support teams.
• Operational Improvements: Identified opportunities to improve delivery efficiency, including a recommendation to strengthen delivery resources at a major distributor in Lilongwe.
• Strengthening User Confidence: Provided practical guidance on daily system operations, helping teams navigate processes more effectively and independently.

The visit reinforced the value of close collaboration, continuous support, and real-world operational insights in driving technology adoption.

At Centegy, our commitment extends beyond implementation. We continue to work alongside our clients to ensure technology delivers meaningful value where it matters most: on the ground.